If the setting is grayed out, it has been locked at the Account level, and needs to be changed at that level.If a verification dialog displays, choose Enable to verify the change. If the setting is disabled, click the toggle to enable it.In the Meeting tab, navigate to the Virtual Background option and verify that the setting is enabled.Click the name of the group, then click the Meeting tab to access settings.In the navigation menu, click User Management then Groups.Sign in to the Zoom web portal as an administrator with permission to edit user groups.To require Virtual Background for all members of a specific group:
Check Require users to always use virtual background then Save to confirm the change. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting. Note: If the setting is disabled, click the toggle to enable it. In the Meeting tab, navigate to the Virtual Background option (under the In Meeting (Advanced) section) and verify that the setting is enabled. In the navigation menu, click Account Management then Account Settings. Sign in to the Zoom web portal as an administrator with permission to edit account settings. To require all users in the account to use Virtual Background: How to require users to always use virtual background Account Those who can only use virtual background with a green screen or do not meet virtual background requirements at all will have their video off. Users with Zoom client 5.10.6 or higher will only be able to use virtual background without a green screen. Users with the Zoom client version below the 5.6.6 minimum will not be able to start their video if this is enforced. Limitations for requiring Virtual Background usage Note: Users with client version below 5.6.6 will not be able to start their video Users require the Zoom desktop app for Windows, macOS, or Linux, 5.6.6 or higher. Users' computers need to meet the system requirements for Virtual Background. Prerequisites for using Virtual Background How to require users to always use virtual background. Limitations for requiring Virtual Background usage. If the user’s system doesn’t support Virtual Background, their video will be turned off. 
Account owners and admins can enable an account or group level setting to require users to have a Virtual Background when their video is on.
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